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At Kusu Cosmotics LLP, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, our return policy outlines the terms and conditions for returning items.
* Time Frame: You may return items within 2 days of receiving your order.
* Condition: Products must be returned in their original, unused condition with all packaging intact.
* Proof of Purchase: A receipt or proof of purchase is required for all returns.
Certain items are not eligible for return, including:
* Used or opened products
* Items not purchased directly from our website: For these, please contact the retailer where the purchase was made.
* Custom or personalized orders
* Sale items
1. Contact Us: Email our customer service team at care@kusu.co.in with your order number and reason for return to initiate the return process.
2. Approval: Once your return is approved, you will receive instructions on how to return the item(s) to us.
3. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
4. Packaging: Securely pack the items in their original packaging and include your proof of purchase.
* Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
* Processing Time: Approved refunds will be processed within 2 business days, and a credit will be applied to your original method of payment.
* Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at connect@kusu.co.in with your order number and details.
If you receive a damaged or defective item, please contact us within 2 days of receiving your order. We will arrange for a replacement or refund.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Address: Kusu Cosmotics LLP Jamnagar, Gujarat, India.
Email: care@kusu.co.in
Phone: +91 9265391199,
